**Shipping Policy**
we strive to deliver your orders as quickly and efficiently as possible. Below, you’ll find details about our shipping process, delivery times, and other important information.
### **Shipping Locations**
We currently ship to select countries. During checkout, you can verify whether we deliver to your location. If your country is not listed, feel free to contact us for assistance.
### **Processing Time**
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Once your order is processed, you’ll receive a shipping confirmation email with tracking information.
### **Shipping Methods & Delivery Times**
We partner with reliable shipping carriers to ensure your order arrives safely. Delivery times vary depending on your location:
– **Standard Shipping**: 5-10 business days
– **Express Shipping**: 3-7 business days
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier issues.
### **Shipping Costs**
Shipping fees are calculated at checkout based on your order’s weight, destination, and selected shipping method. Free shipping may be available for orders meeting certain criteria.
### **Order Tracking**
Once your order ships, you’ll receive a tracking number to monitor its progress. If you encounter any issues with tracking, let us know, and we’ll assist you.
### **Customs & Import Fees**
International orders may be subject to customs fees, taxes, or import duties, which are the customer’s responsibility. These charges vary by country and are not included in the order total.
### **Undeliverable Orders**
If a package is returned to us due to an incorrect address or failure to pay customs fees, we’ll contact you to arrange reshipment (additional fees may apply).
### **Lost or Damaged Packages**
While rare, if your order is lost or damaged during transit, please notify us immediately. We’ll work with the carrier to resolve the issue and ensure you receive a replacement or refund.
### **Returns & Exchanges**
For details on returns or exchanges, please refer to our Return Policy.
If you have any questions about shipping, feel free to reach out. We’re here to help!
*Last updated: [Date]*
Returns Policy
At animescollections.com, we strive to ensure you are completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns & Exchanges
You may return most unused items within 30 days of delivery for a refund or exchange. To be eligible for a return, your item must be in its original condition, unused, and in the original packaging.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, pack the item securely and include any original documentation.
- Ship the item back to us using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable products
- Personalized or custom-made items
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
For any questions regarding our returns policy, please reach out to our customer service team. We appreciate your trust in animescollections.com and are committed to providing a seamless shopping experience.